Two Questions about Integration

  1. Same with Ticket Number 574667306. Our API request exceeded.

  2. Problem with Google Sheet Integration. => survey no.146358
    We didn’t delete global variables, but request to google sheet did not include global variables. So our sheet messed up.

Thanks for your help.

Please find my reply inline

1. Same with Ticket Number 574667306. Our API request exceeded.

Can you please share the time stamp of when this happened, because when we were working on # 574667306, the issue was resolved

2. Problem with Google Sheet Integration. => survey no.146358
We didn’t delete global variables, but request to google sheet did not include global variables. So our sheet messed up.**

Can you please give us access so that we can debug it?

Cheers
Jay

Hi Jayesh, thanks for reply.

  1. I found that ticket 574667306 was occurred in different Account.
    But, same problem is occuring in this Account.
    Can you solve this?

  2. I gave the access. Thanks.

Hi, I found the problem but still cannot solve it.(For problem number 2, sheet integration)

I’ve tried to re-integrate the spreadsheet, and found that the column order was changed.
Also, newly integrated spreadsheet included global variables, but it was all empty.

Hey @indwisely! We’re looking into this issue. :slight_smile:

Our support team will get in touch with you to discuss the further steps.

Hi, Can we get any follow up answers for this issue?

Hi There,

Are you free any time today for a quick call?
Feel free to schedule a meeting based on your availability here

Looking forward to hearing back from you.

Cheers
Jay

Problem solved! thank you

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Han,

Glad to hear. Feel free to reach us for any support.

:wave:

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