Hi we have contacted support many times and they have not responded? How can I get in touch with them? Thank you.
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Hi Georgie,
Welcome to SurveySparrow Community!
We apologize for your recent unsatisfactory experience with our customer support team. Your feedback is invaluable, and we take your concerns very seriously.
We understand your experience did not meet your expectations and are genuinely sorry. We have investigated the matter, and it has come to our attention that there were issues in the service you received that should never have occurred. Rest assured that we are committed to rectifying these issues to prevent similar incidents in the future.
We aim to restore your trust in our company and provide you with the top-notch customer support you expect. We value your business and want to make it right for you.
If there are any specific concerns or you would like to share additional feedback on your experience, please do not hesitate to contact us. You can connect with us by sending an email to support@surveysparrow.com or you can raise a chat request from your SurveySparrow account.
Once again, we apologize for any inconvenience or frustration this may have caused you. We are committed to ensuring that your future interactions with our company are positive. Your input will help us in our ongoing efforts to enhance our customer support services.
Thank you for your continued support and understanding. We look forward to serving you better in the future.
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