Release Notes | October

Hello, there! It’s been a while.

I take this opportunity to thank each of you for the continuous feedback and suggestions you’ve been giving for our product, because of which we could put it to the right team and get the feature/enhancement done. We’ll forever have our ears open to everything from your end. Please keep them coming :slight_smile:

And here’re 6 additions that our product team has brought for you, last month.

Enhancements & Upgrades

  • Manager Dashboard in 360 Assessments: Understand your team’s potential competency and assess where they require more help, with the Manager dashboard. As a manager, get an overall view of your teams’ progress, identify high-performers, assess training needs, & build a thriving workforce with downloadable Bell Curve widgets.

  • An enhancement we thought you’ll love - Email Notifications in Case Management: Get notified on every stage in the ticket lifecycle, right in your inbox. From ticket generation to resolution, never miss an update!

  • Date Filter in Executive Dashboard: The global date filter is now LIVE! Segment widgets based on dates of your preference, & uncover hidden insights in a click.

  • Phone Number Question Type in NPS: Be it for future reference or to get in touch with quality leads in real-time- here’s the much awaited phone number question type for you.

  • Add Audio file in Upload Question Type: Ta-da! The Upload question type in classic/chart surveys now supports audio files too. Let nothing stop you- Here’s to more seamless experiences!

Integration of the month:

  • With Rybbon survey integration, send rewards to the users directly from the survey responses and thereby helping you increase the survey response rates. The integration promises a seamless experience for customers and employees through rewards at every touchpoint of their user journey.

SparrowCast of the Month

Sail through the COVID-19 pandemic successfully with these top tips from Kristi Faltorusso, Client Success.

Alright! We’ll see you in the next one :slight_smile:

Stay safe and awesome.

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