Release Notes | August

Figure out what works best, do more of that, and keep doing it better. And, this month we have some sleek updates & upgrades for you to help refine your SurveySparrow experience.

Enhancements & Upgrades

  • Answer Piping is cool. Everybody agrees on that. And, that’s exactly why we’ve enabled it on Offline surveys as well. Internet-free doesn’t mean no swag!

  • Automation is the next best thing after sliced bread, wouldn’t you agree? With this new update, you can automate NPS responses to reach the right person/team. Say bye-bye to manually ensuring your responses are accounted for.

  • What’s the point if you can only view, but not truly access it. Executive dashboards will help you pull survey data from multiple sources and present it in a visually appealing way to help you uncover actionable insights. You know that already. But now, you can download individual widgets in JPEG or PNG formats, in a click! Share it with your team, show them off in your next presentation, and whatnot!

  • And, last but not the least, you can now import responses for your NPS surveys. What does that mean? It can help you upload survey responses as a file and generate reports, just like that!

Integrations of the month

  • Our Slack integration has been updated to include our NPS Solution. Want to trigger an NPS Survey? You can! Want to automate NPS responses to reach a slack channel/user like your support or service team? You absolutely can!

  • We know you’ve been waiting to include Classic surveys on Intercom integration. That’s live too!

SparrowCast of the month

Try the best tips, to engage your customers during these tough times and uncertainties, from Maranda Ann, Swiftly.

Alright! That’s it for this month :slight_smile:

Will see you in the next one.

Until then, stay safe and have an amazing August!

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