We’re thrilled to announce that our Ticket Management module is receiving a significant revamp, inspired by your invaluable feedback. Our goal? To make your experience smoother, faster, and more efficient than ever.
What’s New?
Custom Views & Advanced Filters
You asked, and we listened! Now, you can filter and list tickets based on various criteria, including custom fields. Save these as custom views to effortlessly manage your tickets according to your unique needs. Plus, you can select the columns you want in the list view, and enjoy easy sorting to stay on top of your workload.
Keyboard Shortcuts for Speed
We’re all about efficiency! With new keyboard shortcuts, navigating and managing tickets has never been faster. Whether you're viewing a list or diving into an individual ticket, these shortcuts will help you reduce response times and boost productivity.
Round Robin Assignment
Say goodbye to manual ticket assignments! With the new round robin feature, tickets created through workflows can be automatically distributed among agents. This means quicker responses and a better overall experience for your customers. Enable this feature while setting up teams for Tickets to streamline your process.
Additional Enhancements
We’ve also fine-tuned several other aspects, including improved representation of SLA times in tickets and the ability to update fields directly from the ticket list view. These changes are designed to give you more control and a clearer understanding of your ticketing workflow.
Why the Change?
Our mission is to make your job easier and your team more effective. These updates reflect our commitment to enhancing usability and ensuring you have the tools you need to deliver outstanding customer experiences.
Expected Release Date: End of October 2024
These exciting updates will be rolling out to all users by the end of October 2024. We can’t wait for you to experience the new and improved features!
Stay tuned as we roll out these updates and continue to evolve our platform based on your feedback. Here’s to a more efficient, user-friendly experience! 
