Workflows in NPS Surveys

Assign real-time actions based on the NPS survey responses using workflows.

Using NPS workflows you can

:white_check_mark: Send Follow-up emails based on the condition. That is enabling the Follow Up Question by Rating Toggle lets you trigger the follow-up emails to promoters, passives, and detractors based on their score in the NPS Survey.

:white_check_mark: Share Promoter responses in your Sales slack channel.

:white_check_mark: Automatically create a case for Detractor responses and close the loop effectively using case management.

Visit our help page for more details.