I sent out a survey to ~250 people, and expected to receive <100 responses. I have received about 130 so far. I started with the free subscription but upgraded to the Basic subscription which should allow me 500 responses/month. However, the responses above the free 100 responses remain locked. What am I missing? Thanks in advance for your help.
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Hi Amanda,
Welcome to SurveySparrow community!
That is unfortunate to hear! Can you provide me with the email address associated with your SurveySparrow account?
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Thank you for sharing the information!
I have unlocked the responses from my end. I request you to reload the page and try viewing the responses.
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Perfect, I see the responses, thank you!
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I am glad to hear that you are able to view the responses. Feel free to ask if you require assistance. We are happy to help you.
Cheers 
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I have the same issue Abdul
craig@weatherburn.co.uk
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