Upgrade not working

I sent out a survey to ~250 people, and expected to receive <100 responses. I have received about 130 so far. I started with the free subscription but upgraded to the Basic subscription which should allow me 500 responses/month. However, the responses above the free 100 responses remain locked. What am I missing? Thanks in advance for your help.

Hi Amanda,

Welcome to SurveySparrow community!

That is unfortunate to hear! Can you provide me with the email address associated with your SurveySparrow account?


Thank you for sharing the information!

I have unlocked the responses from my end. I request you to reload the page and try viewing the responses.

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Perfect, I see the responses, thank you!

I am glad to hear that you are able to view the responses. Feel free to ask if you require assistance. We are happy to help you.

Cheers :slight_smile:

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I have the same issue Abdul