Survey Responses Still Locked After Upgrading Account

I started with a free subscription and then upgraded to the Basic plan however my responses are still locked. Shouldn't I be able to view all of the responses now that the plan has been upgraded. Could you please help me unlock these responses.

Hi @The_Sydney
Thank you for reaching out and apologies for the delay.
We have unlocked the submissions, Could you kindly verify and confirm?

Cheers
Jay