Follow-up mail does'nt works

i’ve configured follow up email but it doesn’t works, we’ve test it but no mail received

:wave:

Welcome to the SurveySparrow community :gem:

I understand this is frustrating at times but we need more details on the issue. Please share screengrabs/images of your SMTP configuration, and email logs to investigate this further.

Additionally, check these articles for more details Email Automation, SMTP Configuration and Effective email surveys

Cheers

I’ve turned on the workflow but email doesn’t sent to customers, here video Loom | Free Screen & Video Recording Software

Thank you for sharing the details. Our support team will get in touch with you shortly to resolve this.

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