i’ve configured follow up email but it doesn’t works, we’ve test it but no mail received
Welcome to the SurveySparrow community
I understand this is frustrating at times but we need more details on the issue. Please share screengrabs/images of your SMTP configuration, and email logs to investigate this further.
I’ve turned on the workflow but email doesn’t sent to customers, here video Loom | Free Screen & Video Recording Software
Thank you for sharing the details. Our support team will get in touch with you shortly to resolve this.