Follow-up mail does'nt works

Customer Experience (All Surveys)
1

i've configured follow up email but it doesn't works, we've test it but no mail received

2

:wave:

Welcome to the SurveySparrow community :gem:

I understand this is frustrating at times but we need more details on the issue. Please share screengrabs/images of your SMTP configuration, and email logs to investigate this further.

Additionally, check these articles for more details Email Automation, SMTP Configuration and Effective email surveys

Cheers

3

I’ve turned on the workflow but email doesn’t sent to customers, here video Loom | Free Screen & Video Recording Software

4

Thank you for sharing the details. Our support team will get in touch with you shortly to resolve this.

1 Like