Include calculated message in response email

My chat survey is a 5 question quiz and then i calculate the results. We display the score in a message, using Logic rules to decide which message (eg score >= 1 & < 2). We want the result message to be included in the response email that the user receives at the end. How can we do that? Presently the email only includes the actual question responses. Thanks.

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Hey Jonathan,

Thank you for sharing your use case, we are discussing on how to achieve this
Will keep you posted soon.

Appreciate your patience in the meantime.


Hi @jonathan! Thank you for posting your query here. :slight_smile:

Yes! You can send the quiz score to your respondent’s email once they complete the quiz.

Here’s how it works.

  1. Build your quiz questionnaire and navigate to the Integrate tab & Workflows. Click on +New Workflow Button at the top (Refer to the screenshot below)

  1. Click on Add filter group to define the workflow conditions. In our case, we have chosen Expressions since we have already created an expression called “score” for this quiz survey.

  1. The next step is to select the expression - “score”

  1. Select “Has any value” from the list of options available.

  1. Now that the conditions are defined, it’s time to select the action and some email customisations.


  • You can fill the From & To email addresses manually or choose from the contact properties by clicking on the dollar ($) symbol.
  • {expression_score} on the email body can be included inside the email when you click on the dollar symbol ($).
  • You can customize the email body according to your preferences.
  1. Once done, click on the Create button.

  2. Now, when the survey is shared and when the respondent completes the survey, they would be receiving an email along with the quiz score. Please refer to the screenshot below.

Please let us know if you could find some help from this :).

this requires the $100/mo subscription? we’re subscribed to the Premium plan and do not have the funds to upgrade nor the volume of responses to justify it.