Good Morning everyone, We are a university and we provide online courses. We send surveys to [...]

Customer Experience (All Surveys)
1

Good Morning everyone,

We are a university and we provide online courses.

We send surveys to our students before their final exam in order to get feedback on our course's and service's quality.

This allows us to better the quality of the services and courses we provide for our students.

We currently send around one survey per month.

We are growing the number of courses we provide and each course will have a survey send out before students take their final exam.

These are our needs:
Question answered via multiple choice answers and text fields
An automatically generated report is required, it needs to include the following information:
Rate in percentage (Number of participants survey sent to / Number of participants that answered the survey)
Average satisfaction rate for each question (Ex: Rate your teacher from 1 to 10, the average given by all students needs to be given)
Average of averages (Ex: There are 4 questions, each having an average of 5 we would like an average of the scores 5,5,5,5 which would be 5)
Each question and the answer of each student written down in the report
Creation of contact list to send survey to
Possibility to merge multiple contact lists
Anonymity of answers, we should not be able to trace who an answer belongs to
Send reminder to students who did not answer a survey while keeping anonymity
Moodle API - Sync users with contact list (CRUD)
Onelogin API - Sync users with contact list (CRUD)
Templates for reports (Save a template and apply it to all sent surveys)
Template for emails

Is SurveySparrow a tool that fufills our needs ?

Thank you

2

Hello!! Thank you so much for being here. Your case seems to be possible.

Questions can be answered via MCQ’s and text inputs, we do support wide range of question types though.

Percentages and averages can be calculated using our Scoring and Expressions feature.

No. of invites sent/no. of responses received can be captured.

You can maintain the anonymity of answers.

In this case, can we set up a call and discuss more functionalities and more details about how Moodle API can create a contact list.

Please do reach out to me at ganesh@surveysparrow.com, we can arrange a customized demo and explore possibilities.

Cheers,
Ganesh