To download survey responses navigate to the Result Tab --> Responses and Click Share Report at the top right side of the screen.
You can download the responses in a number of formats (we support .csv, .xlsx, SPSS, Google Sheet, and Excel Online as shown in the below image).
Survey responses greater than 1000 cannot be downloaded directly. The file will be sent as an email attachment to the logged-in user to avoid delay in downloading the file.
For HIPAA compliant account download will be disabled for most cases.
And for a few cases, it will work only with password-protected.
visit our help article page for more details on survey insights and reports.
Hope this helps.