How do I cancel my subscription?

Customer Experience (All Surveys)
21

Hello @windia.priscilla

Thank you for providing the account details.

I wanted to inform you that we have successfully processed your request, and as per your preference, we have moved your account to the free plan. You will now be able to enjoy the features and benefits included in the free plan.

If you have any further questions or need any assistance, please feel free to reach out. We are here to help.

Thank you for being a part of our community!

Cheers
Jay

22

I want to cancel my subscription.

23

Hi There,

I hope this message finds you well. I wanted to express my gratitude for contacting us.

I have a small request to make. Could you kindly provide us with your account URL? I simply want to ensure that everything is in order and have an extra level of certainty.

Thank you in advance for your assistance. Your help is greatly appreciated.

Best regards,
Jay

24

Greeting.

I want to cancel my subscription

Regards,

25

My subscription has not been cancelled yet and I have not got refunded. The representer keeps suggesting to me solutions that do not for my requirements. Block- randomisation is not a feature that your platform does support. So I have been delayed now without refund.

Please act as soon as possible.

Regards

26

Hi Waleed,

I'm so sorry to hear that you're having trouble cancelling your subscription and getting a refund. I understand that you're frustrated, and I want to assure you that we're committed to helping you resolve this issue as quickly as possible.

I've escalated your case to our account management team, and they will reach out to you shortly via email to discuss your options.

Thank you for your patience and understanding.

Best regards,
Jay

27

I'd like to cancel my subscription and get the payment that was just processed refunded. I wish there was a way to manage this in my profile. Thanks.

28

@alextherealty ,

Thank you for reaching out to us.
I understand that you would like to cancel your subscription and receive a refund for the recent payment. I apologize for any inconvenience this may have caused.

Rest assured, we have promptly processed your refund, and your account has been successfully moved to the free subscription tier. The refund has been initiated with the following details:

Payment Refunded: [US$228.00]
Acquirer Reference Number (ARN): 24492163198000022715406
Date Refunded: 16/07

Please note that while the refund has been processed, it may take 5–10 business days for the funds to settle in your bank account, depending on your bank's processing time.

If you have any further questions or need any additional assistance, please don't hesitate to let us know. We are here to help.

Thank you for your understanding, and we hope to have the opportunity to serve you again in the future.

Cheers
Jay