Problem with API requests_limit exceeded

Hi.
I’m using surveysparrow api to change the survey condition, 72 times a day, and 3 times an hour.
What I saw in API Documentation is that API Call limit is 120 calls per hour and 1000 calls per day.

However, I got an error code 429, which means api call limit is exceeded.

Can you solve this problem?

Thanks,

Hi There,

Thanks for reaching out to our community page. I hope you are doing great today.

In Free plan we provide 100 API calls per day.

May I please know your registered email ID with Surveysparrow?. So that we can get this checked on our backend system.

Looking forward to hearing from you.

Here’s my registered email ID.
indwisely@gmail.com

Thanks.

Hey There,

Sorry for the delay, I will create a support ticket now and reach put to you via email.

Cheers
Jay