How to track where the respondent dropped off in the survey

Customer Experience (All Surveys)
1

Hello community. I would be interested to know, where in the survey the respondents dropped off. The idea is to re-visit the questions and determine, if they can be re-phrased, make them easier to understand and therefore answer.
Any idea?

2

:wave: martin,

Welcome to SurveySparrow Community.

You can navigate to the report section and create a custom report based on partially submitted responses. Below image for reference.

partialsubmitted
partialsubmitted2248×1332 189 KB

Then you can visit the particular question which was least answered and rephrase it accordingly. For example, in the below image Contact Form Question is being skipped by the respondents.

partialsubmitted1
partialsubmitted12248×1356 165 KB

Note: - This is applicable if you have enabled partial submission in your survey settings.

Hope this helps. Feel free to reach out for any clarifications.

Cheers.

3

Update :loudspeaker:

Hi @martin.motovsky

We have released Drop-Off statistics feature. more details are on this thread.

Hope this will solves your issue. Feel free to share your feedback :sunglasses:

:wave:t4:

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