When completing a ranking item on smartphone, there is only a very thin strip of the UI where you can scroll down. It is clunky and difficult and some respondents find it impossible/frustrating to the point that they just give up. Many people complete surveys on their phones, so a small quality-of-life change to stop respondent dropoff would be very appreciated.
We appreciate you bringing this matter to our attention.
In order to better understand and address this issue, we will be contacting you via email to request further information.
Thank you for your cooperation and understanding.