Hanan SurveySparrow Team

149

Hello :) 

You may Clone/Duplicate the survey and the section will be added onto a new survey, you may delete the rest of the questions please.

Hope that helps!

Hello Badar,

Thank you for reaching out to us. Could you help us with the survey name you are referring to please?

Hello Christian,

Hope you are doing well

Kindly go to the Billing page > Upgrade > Choose the exact same plan that you are on > Enter the new card details :) 

Hope that helps! 

Hi there,

Yes, the description as well as the OG image can be edited from here : 

Hope that helps!

Hello there,

Do you mean the change in the email address is not being saved? Could you please enter the email id and then press on the 'Enter' key > Click on 'Save'

We believe that will help! :)

Hello,

Thank you for reaching out to us. Yes, the contact form and the fields in the contact form may be be marked as required or not required.

Here is a screenshot to help you understand better :)

Hope that... (More)

Here is an article on Multlingual Surveys, you may refer to this please! :)

https://community.surveysparrow.com/topic/multilingual-surveys13

Hello there,

Could you please help us with your Account details and when exactly does this page pop up? We can definitely work on resolving this for you.

Thanks in advance :)

Thank you for writing to us!

We would recommend MailChimp, Sparkpost and Sendgrid :)

Hope that helps!

Hi Donna,
Thank you for reaching out to us. We have made few changes from our end. Could you please check once again. If the issue still persists please leave us a message on support@surveysparrow.com. 

Hello there,
As of now, we do not have the option to display the scores as a percentage. We believe it is a good ask, will definitely forward it to the team :) 

Hi Chris,

Yes, it is possible to include a downloadable link within your survey. You simply select the question text and include the link. Let me help you with a screenshot there: 
 

Hi there,

After creating a Section to include the next question within the section and have the headings displayed, please click on Next, add questions within the section.

Hope that helps!
 

Yes, it is possible. You may request your account manager to activate the feature for you please. :) 

Hi there,
Thank you for reaching out to us.
Yes, the Basic plan does not include offline surveys.
To carry out offline surveys, you may purchase an offline device priced at $10/month as an add-on to your existing paid subscription... (More)

 Hi there,
Thank you for reaching out to us. 

You may either scroll, click the down arrow on the bottom right of the screen or press the down arrow on the keyboard to navigate through the survey. 

Hope that helps!

Hi there,

Thank you for reaching out.

Yes, sure. Let me help you with a couple of screenshots!

All you have to do, would be to Duplicate the respective survey:

Choose the survey type for the cloned survey

Hope that... (More)

Sure. We would love to help you. Could you please specify your account details, survey name and write to support@surveysparrow.com16. Thanks in advance! 

Hi there,
You may rename your Survey from the Build Page please. Here is a screenshot :

To delete a survey, on the Dashboard > Actions > Close

Once that is done, you may delete the survey from Closed surveys... (More)

HI Libby,
Thank you for reaching out to us. 
The exported excel data displays the rank number, kindly map it as A9 or A35  on the excel sheet and check please. Hope that helps!