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How To's
How To's

The How-To guide for experience management. Informative articles to help you every step of the way - be it for Customer Experience, Employee Experience, or Product Experience. 

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How To's

How is CSAT calculated?

What is customer satisfaction(CSAT)?

Customer Satisfaction or CSAT is a widely used metric that determines your customer’s satisfaction with your brand. It is one of the essential parameters that are involved in creating an effective customer experience management (CEM) system.... (More)

Article
How To's

How is CES calculated?

What is the customer effort score(CES)?

The customer effort score or CES is a metric that measures the amount of effort exerted by a customer in order to interact with a product or service.


Customer interactions can range from product... (More)