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How To's
How To's

The How-To guide for experience management. Informative articles to help you every step of the way - be it for Customer Experience, Employee Experience, or Product Experience. 

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How To's

How to create a contact form?

What is a contact form?

A contact form is a medium through which website visitors can reach out to a company whilst providing their contact details such as name, email address, phone number, etc.

Website visitors can provide feedback and... (More)

How To's

How do 360° assessments work?

This article covers the following:

  • What are 360° assessments?
  • When to use 360° assessments?
  • 360° assessment process
  • 360° assessment questions
  • Conduct 360° assessments using SurveySparrow
  • Looking at 360° assessment reports in SurveySparrow
  • Negatives of 360° feedback
  • 360° assessments best practices... (More)
How To's

How is NPS calculated?

This article covers the following areas:

  • What is Net Promoter Score (NPS)?
  • NPS vs CSAT
  • When to use Net Promoter Score?
  • Net Promoter Score Methodology
  • Net Promoter Score Calculation
  • What is a good Net Promoter Score?
  • Employee Net Promoter Score... (More)
How To's

How is CSAT calculated?

What is customer satisfaction(CSAT)?

Customer Satisfaction or CSAT is a widely used metric that determines your customer’s satisfaction with your brand. It is one of the essential parameters that are involved in creating an effective customer experience management (CEM) system.... (More)