What is the customer effort score(CES)?
The customer effort score or CES is a metric that measures the amount of effort exerted by a customer in order to interact with a product or service.
Customer interactions can range from product... (More)
The How-To guide for experience management. Informative articles to help you every step of the way - be it for Customer Experience, Employee Experience, or Product Experience.
Log in to ask questions about How To's publicly or anonymously.