# Web Accessibility Problem

**URL:** <https://community.surveysparrow.com/t/web-accessibility-problem/1987>\
**Category:** Customer Experience (All Surveys)\
**Created:** [December 27, 2021, 3:30am UTC](https://community.surveysparrow.com/t/web-accessibility-problem/1987 "2021-12-27T03:30:54Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![indwisely](https://avatars.discourse-cdn.com/v4/letter/i/5fc32e/32.png) [@indwisely](https://community.surveysparrow.com/u/indwisely)\
**Post date:** [December 27, 2021, 3:30am UTC](https://community.surveysparrow.com/t/web-accessibility-problem/1987/1 "2021-12-27T03:30:54Z")

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Hi,  
our customers gave the issue that they cannot access to the survey.  
If they clicked the survey link, they faced the white screen and nothing happened.

Because it's the end of the year, there's a lot of demand, and our financial damage is great.

Please find the problem, and fix it ASAP.

Here's surveyid : 211820

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**Author:** ![robin](https://avatars.discourse-cdn.com/v4/letter/r/e5b9ba/32.png) [@robin](https://community.surveysparrow.com/u/robin)\
**Post date:** [December 27, 2021, 7:02am UTC](https://community.surveysparrow.com/t/web-accessibility-problem/1987/2 "2021-12-27T07:02:34Z")

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Hi there 🙂

Hope you are doing good!

Our team was able to go through the survey and we were not able to find any issues from our end.

But we did find that the 4th question is invalid, it’s a multiple-choice question and currently there is only one option that is involved In it.

If your customers are still facing any issues answering the survey, Please raise a ticket here at [support@surveysparrow.com](mailto:support@surveysparrow.com).

Best,  
Robin.