# Upgraded but the responses are still locked

**URL:** <https://community.surveysparrow.com/t/upgraded-but-the-responses-are-still-locked/3497>\
**Category:** Customer Experience (All Surveys)\
**Created:** [July 12, 2023, 5:35pm UTC](https://community.surveysparrow.com/t/upgraded-but-the-responses-are-still-locked/3497 "2023-07-12T17:35:36Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Liza\_Fakirova](https://avatars.discourse-cdn.com/v4/letter/l/41988e/32.png) [@Liza\_Fakirova](https://community.surveysparrow.com/u/Liza_Fakirova)\
**Post date:** [July 12, 2023, 5:35pm UTC](https://community.surveysparrow.com/t/upgraded-but-the-responses-are-still-locked/3497/1 "2023-07-12T17:35:36Z")

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Hello,

I have upgraded the membership till Basic plan, however I still have locked responses.

Please, kindly help me.

Thank you in advance,  
Liza

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<div class="post-metadata">

**Author:** ![SurveySparrow\_Support](https://dub1.discourse-cdn.com/flex013/user_avatar/community.surveysparrow.com/surveysparrow_support/32/322_2.png) [@SurveySparrow\_Support](https://community.surveysparrow.com/u/SurveySparrow_Support)\
**Post date:** [July 13, 2023, 8:25am UTC](https://community.surveysparrow.com/t/upgraded-but-the-responses-are-still-locked/3497/2 "2023-07-13T08:25:09Z")

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Hi @Liza_Fakirova

Welcome to the community!  
Upon checking your account, it appears that there are no submissions that need to be unlocked. Are you still experiencing the issue?

Cheers  
Jay