# Upgrade to basic not working
**URL:** https://community.surveysparrow.com/t/upgrade-to-basic-not-working/2799
**Category:** Customer Experience (All Surveys)
**Created:** [October 15, 2022, 2:51pm UTC](https://community.surveysparrow.com/t/upgrade-to-basic-not-working/2799 "2022-10-15T14:51:45Z")
**Posts on this page:** 3
**Page:** 1
### Author:  [@marghecardinali](https://community.surveysparrow.com/u/marghecardinali)
#### Post date: [October 15, 2022, 2:51pm UTC](https://community.surveysparrow.com/t/upgrade-to-basic-not-working/2799/1 "2022-10-15T14:51:46Z")
I sent out a survey to people, and expected to receive \<100 responses.
I have received about 350 more or less so far.
However it keeps telling me to upgrade in order to unlock more than 209 responses. But when I click on the upgrade button, it sends me to my billing and it shows me that I did it, I've paid and I have still 200ish response included for the month.
What am I missing? Thanks in advance for your help.
Username: marghecardinali
email: marghecardinali@gmail.com
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### Author:  [@Wahab](https://community.surveysparrow.com/u/Wahab)
#### Post date: [October 16, 2022, 1:56am UTC](https://community.surveysparrow.com/t/upgrade-to-basic-not-working/2799/2 "2022-10-16T01:56:01Z")
Hi @marghecardinali
Welcome to the SurveySparrow Community 💎
We apologise for the inconvenience caused. Looping in my @SurveySparrow_Support team to fix the billing issue.
Feel free to reach us for any query. 👋🏾
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### Author:  [@Wahab](https://community.surveysparrow.com/u/Wahab)
#### Post date: [October 17, 2022, 10:11am UTC](https://community.surveysparrow.com/t/upgrade-to-basic-not-working/2799/3 "2022-10-17T10:11:52Z")
Hi @marghecardinali,
I got an update from my @SurveySparrow_Support that they have unlocked the responses.
Kindly check and confirm.
👋🏽