# SurveySparrow's Proactive Email Strategy: Embrace Custom Domains for Consistent Deliverability, Starting Feb 1 **URL:** \ **Category:** Announcements\ **Created:** [January 23, 2024, 8:15am UTC](https://community.surveysparrow.com/t/surveysparrows-proactive-email-strategy-embrace-custom-domains-for-consistent-deliverability-starting-feb-1/3691 "2024-01-23T08:15:08Z")\ **Posts on this page:** 3\ **Page:** 1
**Author:** ![SurveySparrow\_Support](https://dub1.discourse-cdn.com/flex013/user_avatar/community.surveysparrow.com/surveysparrow_support/32/322_2.png) [@SurveySparrow\_Support](https://community.surveysparrow.com/u/SurveySparrow_Support)\ **Post date:** [January 23, 2024, 8:15am UTC](https://community.surveysparrow.com/t/surveysparrows-proactive-email-strategy-embrace-custom-domains-for-consistent-deliverability-starting-feb-1/3691/1 "2024-01-23T08:15:08Z")
SurveySparrow is embracing a new era of email deliverability to ensure your survey communications are as effective and reliable as possible. With new, stringent email regulations from providers like Google and Yahoo, we're introducing a revised email domain strategy, effective February 1, 2024 tailored to meet these challenges and enhance your survey distribution experience. **A Diverse Range of Domains for Every User** - **Free Plan Users:** Benefit from our shared email domains, ideal for beginners or small-scale survey campaigns. - **Paid Plan Users:** Enjoy access to advanced email domains, specially optimized for better deliverability and reduced spam risks. - **Bulk Senders on Paid Plans:** Receive bespoke email domains, designed to handle high-volume distributions while maintaining top-notch deliverability. **Responding to New Email Regulations** In response to the latest anti-spam measures by leading email providers, we're adapting our email domain management to safeguard your survey's reach and effectiveness. **Continuity for Ongoing Surveys** It's important to understand that existing email shares remain unaffected. The introduction of new domains applies solely to new email shares created from February 1 onwards, ensuring a smooth transition for your ongoing surveys. **Direct Domain Communication** We will directly send information about the new domains to your registered email. This approach ensures you're always informed and ready to utilize these domains effectively. **A Permanent Solution: Connect Your Custom Domain** To avoid the impact of these domain changes and maintain consistency in your email communications, we encourage users to connect their own custom email domains to SurveySparrow. Using a custom domain not only stabilizes your email deliverability against policy shifts but also strengthens your brand identity in your survey campaigns. **Conclusion: Adapt and Thrive with SurveySparrow** SurveySparrow is dedicated to adapting alongside the digital landscape, ensuring compliance with the latest regulations while delivering a superior user experience. The introduction of new email domains, starting February 1, reflects this commitment. By embracing these updates and considering the integration of a custom domain, you can continue to enjoy seamless, impactful survey distribution with SurveySparrow. ---
**Author:** ![Jeroen\_Cornelis](https://avatars.discourse-cdn.com/v4/letter/j/a9adbd/32.png) [@Jeroen\_Cornelis](https://community.surveysparrow.com/u/Jeroen_Cornelis)\ **Post date:** [February 15, 2024, 1:55pm UTC](https://community.surveysparrow.com/t/surveysparrows-proactive-email-strategy-embrace-custom-domains-for-consistent-deliverability-starting-feb-1/3691/2 "2024-02-15T13:55:12Z")
Hi February 5th we've sent out 10.000 emails spread over 3 email shares for a survey. Was this new email strategy already implemented then? Because we have received complaints of emails going straight to spam because Microsoft has flagged them with their Ant-spam policy as spam. We send via SurveySparrow using our own email domain, but we use the built-in email editor. Our IT dep. has let us know that the reason could be that sending out such a big amount of emails make Microsoft think it is spam. ---
**Author:** ![SurveySparrow\_Support](https://dub1.discourse-cdn.com/flex013/user_avatar/community.surveysparrow.com/surveysparrow_support/32/322_2.png) [@SurveySparrow\_Support](https://community.surveysparrow.com/u/SurveySparrow_Support)\ **Post date:** [February 16, 2024, 11:53am UTC](https://community.surveysparrow.com/t/surveysparrows-proactive-email-strategy-embrace-custom-domains-for-consistent-deliverability-starting-feb-1/3691/3 "2024-02-16T11:53:22Z")
Hello @Jeroen_Cornelis, Thank you for reaching out. I've responded to your inquiry via the support ticket #[41904](https://support.surveysparrow.com/hc/en-us/requests/41904). Best regards, Jay