# Survey Responses Still Locked After Upgrading Account

**URL:** <https://community.surveysparrow.com/t/survey-responses-still-locked-after-upgrading-account/3679>\
**Category:** Customer Experience (All Surveys)\
**Created:** [January 18, 2024, 3:48am UTC](https://community.surveysparrow.com/t/survey-responses-still-locked-after-upgrading-account/3679 "2024-01-18T03:48:23Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![The\_Sydney](https://avatars.discourse-cdn.com/v4/letter/t/53a042/32.png) [@The\_Sydney](https://community.surveysparrow.com/u/The_Sydney)\
**Post date:** [January 18, 2024, 3:48am UTC](https://community.surveysparrow.com/t/survey-responses-still-locked-after-upgrading-account/3679/1 "2024-01-18T03:48:23Z")

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I started with a free subscription and then upgraded to the Basic plan however my responses are still locked. Shouldn't I be able to view all of the responses now that the plan has been upgraded. Could you please help me unlock these responses.

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**Author:** ![SurveySparrow\_Support](https://dub1.discourse-cdn.com/flex013/user_avatar/community.surveysparrow.com/surveysparrow_support/32/322_2.png) [@SurveySparrow\_Support](https://community.surveysparrow.com/u/SurveySparrow_Support)\
**Post date:** [January 18, 2024, 6:14am UTC](https://community.surveysparrow.com/t/survey-responses-still-locked-after-upgrading-account/3679/2 "2024-01-18T06:14:55Z")

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Hi @The_Sydney  
Thank you for reaching out and apologies for the delay.  
We have unlocked the submissions, Could you kindly verify and confirm?

Cheers  
Jay