# Multilingual NPS Surveys **URL:** \ **Category:** Announcements\ **Created:** [December 9, 2020, 3:46pm UTC](https://community.surveysparrow.com/t/multilingual-nps-surveys/1452 "2020-12-09T15:46:06Z")\ **Posts on this page:** 1\ **Page:** 1
**Author:** ![kaushikb](https://avatars.discourse-cdn.com/v4/letter/k/13edae/32.png) [@kaushikb](https://community.surveysparrow.com/u/kaushikb)\ **Post date:** [December 9, 2020, 3:46pm UTC](https://community.surveysparrow.com/t/multilingual-nps-surveys/1452/1 "2020-12-09T15:46:06Z")
Multilingual surveys for NPS lets you translate your NPS surveys into the languages of your choice. Respondents can have their pick from the list of languages and take the survey accordingly. Reach a wider audience on a global scale with Multilingual surveys! For instance, let's say you want to conduct an NPS survey across countries such as the United States, UK, France, Netherlands, and the Czech Republic. With Multilingual surveys, respondents can pick a language that they're comfortable with before starting the survey. Respondents will see the survey in their browser language if it's already supported in the survey. Otherwise, the default language will be English. For example, if the respondent's browser language is French, and the survey has been translated/created in French, they will see it in French by default. Respondents can also change the language from the list provided in the survey. [Here's a preview](https://skill-lync.surveysparrow.com/n/Oscorp-NPS-Survey/ntt-29bfcf) ![](https://s3.amazonaws.com/community.surveysparrow.com/1626451985916 __967a3c2bd314f60685874ac122832111249662b1f6de7b22__ 5fd0f13e2e11a02feaf65162)The respondent can have a pick of any language that they want ![](https://s3.amazonaws.com/community.surveysparrow.com/1626451986875 __93ad4677c7600f9bf42dbe76b2c571e25e99955954c1ca2d__ 5fd0f13e2e11a02feaf65162)Your Survey questions will be in English by Default ![](https://s3.amazonaws.com/community.surveysparrow.com/1626451986906 __6195a4ecc96cfa90de6844084c72216900b9d1a250cc3abe__ 5fd0f13e2e11a02feaf65162)Your questions after been translated to French Let's see how it works: 1. After creating your survey, click on the Languages icon on the left navigation bar ![](https://s3.amazonaws.com/community.surveysparrow.com/1626451986258 __f4d7bdaf13695f1bef12c60fae482e4bca6af53d47fe87ff__ 5fd0f13e2e11a02feaf65162)Click on languages to proceed further 2. You'll see a list view of all your survey questions with English as the default language. ![](https://s3.amazonaws.com/community.surveysparrow.com/1626451985933 __1098a4f9734ee0a84bdffdabfdbeae1899081960d11bd351__ 5fd0f13e2e11a02feaf65162)All your questions all appear like this before translation Click on + New Language. 3. Select a language from the list of available languages. ![](https://s3.amazonaws.com/community.surveysparrow.com/1626451986025 __174d95e7364a2d19e30fe983452e5a819c3d3836299cf779__ 5fd0f13e2e11a02feaf65162)Choose your preferred language You'll notice an option for Google Translate at the bottom of the list of languages. Once enabled, you can allow Google Translate to translate your survey automatically. 4. In this case, we have selected French. So you'll get the following screen: ![](https://s3.amazonaws.com/community.surveysparrow.com/1626451985885 __82138c08beb57f2ac050ac62896002697d5f8c3de8453f08__ 5fd0f13e2e11a02feaf65162)After selecting your preferred language, your screen will appear like this 5. Edit the translation for each question by clicking any of the green ticks next to each one. This will open the Translation Editor. ![](https://s3.amazonaws.com/community.surveysparrow.com/1626451986032 __98d6ab032c9a64997a482c920883a6d003814ac6e2c3d630__ 5fd0f13e2e11a02feaf65162)Use translation editor to edit the translated language Here, you can click each question to modify its translation. 6. Add variables and piping to the translated question, welcome, and thank you message by clicking the dollar sign($) icon and click Save. ![](https://s3.amazonaws.com/community.surveysparrow.com/1626451986122 __7dc742ef1205ecfca2c4b328ffbac3646a16359479ee087f__ 5fd0f13e2e11a02feaf65162)Use variables to add custom params ### **Translate using manual download & upload** If you wish to translate your survey using other methods, here's how it works: 1. Click on the down arrow button to download your survey in Excel Format ![](https://s3.amazonaws.com/community.surveysparrow.com/1626451985990 __d1ae5ac7a5ae2bebb9205b7f84f030bec338c30974197a67__ 5fd0f13e2e11a02feaf65162)You can download the survey as an excel file 2. Once you have finished translating your survey questions, click on the up arrow to upload your translated excel file. _Note: Only .xlsx format is supported_ ![](https://s3.amazonaws.com/community.surveysparrow.com/1626451985980 __8bd3d30ccc1e0087b437663f8fc4ec22ab8d2e6c12ab4395__ 5fd0f13e2e11a02feaf65162)Upload your translated excel file in .xlsx format 3. If the translation was successful, you'll see a green tick next to each question, as seen above. 4. If your translation was unsuccessful, you'll see red alert icons next to each question as below: ![](https://s3.amazonaws.com/community.surveysparrow.com/1626451985977 __65a0ecc2fbe45746a4f86a48212479d3bc2d158168ce262f__ 5fd0f13e2e11a02feaf65162)Red alert icons indicate that the translation is unsuccessful In this case, try translating your survey again to rectify the issue. ### **Buttons & Hints** 1. Click **Buttons and Hints** in the top right corner of your screen ![](https://s3.amazonaws.com/community.surveysparrow.com/1626451986134 __d650e24387b27f2e2f350e069f35eb901062c54d29c20e41__ 5fd0f13e2e11a02feaf65162)Buttons & Hints will be present at the top right corner 2. Pick a language from the dropdown to translate all the button texts and hints. You can also manually change the translations. ![](https://s3.amazonaws.com/community.surveysparrow.com/1626451986095 __ec990ce9a9dad5dba0f90ffdfd51fcd37f987781fb35e60e__ 5fd0f13e2e11a02feaf65162)Select the preferred language from the dropdown Click Save & Close. And you’re good to go!