Manage Customer Responses using Case Management

Channel responses into tickets using Case Management

Case Management lets you close the feedback loop for your survey responses based on the priority level and enables you to assign the responses to your teammates effortlessly. You can create actionable items required to resolve the case and track them regularly with our in-built system.

1. Create New Cases from Survey Responses

2. Pass information to your internal team to take complete ownership of the case.

3. Notify and get notified at every stage of the ticketing lifecycle using email notification.

:loudspeaker: More details about Case Management and email notification.

Thus you can Power up your close-the-loop program efficiently using SurveySparrow Case Management.

Feel free to reach us for any queries/suggestions.