# Locked response

**URL:** <https://community.surveysparrow.com/t/locked-response/3234>\
**Category:** Customer Experience (All Surveys)\
**Created:** [April 15, 2023, 7:46am UTC](https://community.surveysparrow.com/t/locked-response/3234 "2023-04-15T07:46:02Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![albrakecma](https://dub1.discourse-cdn.com/flex013/user_avatar/community.surveysparrow.com/albrakecma/32/717_2.png) [@albrakecma](https://community.surveysparrow.com/u/albrakecma)\
**Post date:** [April 15, 2023, 7:46am UTC](https://community.surveysparrow.com/t/locked-response/3234/1 "2023-04-15T07:46:02Z")

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I started with the free subscription but upgraded to the Basic subscription which should allow me 500 responses/month. But I still have locked responses.

Please help unlock these responses.

Thank you

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**Author:** ![SurveySparrow\_Support](https://dub1.discourse-cdn.com/flex013/user_avatar/community.surveysparrow.com/surveysparrow_support/32/322_2.png) [@SurveySparrow\_Support](https://community.surveysparrow.com/u/SurveySparrow_Support)\
**Post date:** [April 15, 2023, 10:31am UTC](https://community.surveysparrow.com/t/locked-response/3234/2 "2023-04-15T10:31:25Z")

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Hi Albrakecma,

Welcome to the community 👋

Incredibly sorry for the inconvenience. We have unlocked the responses on your account.

Happy Surveying!! 😃

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**Author:** ![joelkpodo2003](https://avatars.discourse-cdn.com/v4/letter/j/13edae/32.png) [@joelkpodo2003](https://community.surveysparrow.com/u/joelkpodo2003)\
**Post date:** [April 19, 2024, 12:11pm UTC](https://community.surveysparrow.com/t/locked-response/3234/3 "2024-04-19T12:11:48Z")

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hi there, my name is Joel Kpodo Nash and i am part of the Electoral commissioner in my School. I used survey sparrow to gather data for our coming elections and it seems some responses are locked. I was tasked to look out for the best survey app out there to be used for this year election. I came up with it but before i can present the Online Poll I did with Servey sparrow i have to get access to the responses so that i can convince my team to buy a subscription for the elections itself. please help me by allowing the locked responses to reflect on the Report Section so that I can show it to them.

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**Author:** ![SurveySparrow\_Support](https://dub1.discourse-cdn.com/flex013/user_avatar/community.surveysparrow.com/surveysparrow_support/32/322_2.png) [@SurveySparrow\_Support](https://community.surveysparrow.com/u/SurveySparrow_Support)\
**Post date:** [April 19, 2024, 12:42pm UTC](https://community.surveysparrow.com/t/locked-response/3234/4 "2024-04-19T12:42:53Z")

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Hello Joel,

Welcome to the community! 😊

Our team will reach out to you via email shortly regarding this matter.

Thank you. 👋