# Limiting surveys for Zendesk Tickets

**URL:** <https://community.surveysparrow.com/t/limiting-surveys-for-zendesk-tickets/3156>\
**Category:** Customer Experience (All Surveys)\
**Created:** [March 11, 2023, 1:36am UTC](https://community.surveysparrow.com/t/limiting-surveys-for-zendesk-tickets/3156 "2023-03-11T01:36:54Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![david.johnson1](https://avatars.discourse-cdn.com/v4/letter/d/8c91f0/32.png) [@david.johnson1](https://community.surveysparrow.com/u/david.johnson1)\
**Post date:** [March 11, 2023, 1:36am UTC](https://community.surveysparrow.com/t/limiting-surveys-for-zendesk-tickets/3156/1 "2023-03-11T01:36:54Z")

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We are integrated with Zendesk. I only want 1 survey sent when the ticket is "solved". The problem is that tickets can be re-opened. Then when they are marked solved again a new survey goes out. How do I create a process that will only send out a survey the first time a ticket is marked "solved"?

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**Author:** ![Jayesh\_Urath](https://avatars.discourse-cdn.com/v4/letter/j/9e8a1a/32.png) [@Jayesh\_Urath](https://community.surveysparrow.com/u/Jayesh_Urath)\
**Post date:** [March 13, 2023, 11:58am UTC](https://community.surveysparrow.com/t/limiting-surveys-for-zendesk-tickets/3156/2 "2023-03-13T11:58:44Z")

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Hi @david.johnson1 ,  
Welcome to the Survey Sparrow community!

We can achieve sending surveys using Triggers and APIs. Here are the steps:

- Set up a trigger in Zendesk to activate a webhook and tag that ticket as "survey\_sent."
- Configure the API call in the webhook to send the survey from SurveySparrow.
- Add a condition to the trigger to execute only when the status is changed to "solved," and the Tag does not contain "survey\_sent."

We would be happy to assist you in setting this up and testing it end-to-end. Please let us know if you have any questions or concerns.

Looking forward to your response.

Cheers  
Jay

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**Author:** ![david.johnson1](https://avatars.discourse-cdn.com/v4/letter/d/8c91f0/32.png) [@david.johnson1](https://community.surveysparrow.com/u/david.johnson1)\
**Post date:** [March 13, 2023, 3:09pm UTC](https://community.surveysparrow.com/t/limiting-surveys-for-zendesk-tickets/3156/3 "2023-03-13T15:09:25Z")

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I understand the process. I have very little experience with API setup. I have been playing with the webhook but was going from SurveySparrow. If we can setup some time that would be great. Just let me know your availability/