# Extending my trial ASAP

**URL:** <https://community.surveysparrow.com/t/extending-my-trial-asap/3389>\
**Category:** Customer Experience (All Surveys)\
**Created:** [May 16, 2023, 11:44am UTC](https://community.surveysparrow.com/t/extending-my-trial-asap/3389 "2023-05-16T11:44:23Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![latipha.ems](https://avatars.discourse-cdn.com/v4/letter/l/13edae/32.png) [@latipha.ems](https://community.surveysparrow.com/u/latipha.ems)\
**Post date:** [May 16, 2023, 11:44am UTC](https://community.surveysparrow.com/t/extending-my-trial-asap/3389/1 "2023-05-16T11:44:23Z")

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Dears, I tried to contact you in order to extend my trial I've just launched my survey but the trail has been ended!

your urgent support!

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**Author:** ![SurveySparrow\_Support](https://dub1.discourse-cdn.com/flex013/user_avatar/community.surveysparrow.com/surveysparrow_support/32/322_2.png) [@SurveySparrow\_Support](https://community.surveysparrow.com/u/SurveySparrow_Support)\
**Post date:** [May 16, 2023, 12:18pm UTC](https://community.surveysparrow.com/t/extending-my-trial-asap/3389/2 "2023-05-16T12:18:10Z")

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Hello Latipha,

Thank you for reaching out to us. I apologize for the inconvenience you experienced with your trial. I understand that your trial has ended, and you would like to extend it.  
Your account manager will be in touch with you shortly to assist you with your request.

Thank you for your patience, and we look forward to serving you.

Best regards  
Jay