# Export survey using CSV and .xlsx format is not working

**URL:** <https://community.surveysparrow.com/t/export-survey-using-csv-and-xlsx-format-is-not-working/2154>\
**Category:** Customer Experience (All Surveys)\
**Created:** [February 23, 2022, 10:52am UTC](https://community.surveysparrow.com/t/export-survey-using-csv-and-xlsx-format-is-not-working/2154 "2022-02-23T10:52:15Z")\
**Posts on this page:** 7\
**Page:** 1

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**Author:** ![shivani](https://dub1.discourse-cdn.com/flex013/user_avatar/community.surveysparrow.com/shivani/32/295_2.png) [@shivani](https://community.surveysparrow.com/u/shivani)\
**Post date:** [February 23, 2022, 10:52am UTC](https://community.surveysparrow.com/t/export-survey-using-csv-and-xlsx-format-is-not-working/2154/1 "2022-02-23T10:52:15Z")

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Exporting survey responses by using options "Download .csv" and "Download .xlsx" is not working.

On inspecting network response, we found that it is throwing an error with code 409  
Please refer attached screenshot

 ![Screenshot 2022-02-23 at 4.21.38 PM](https://europe1.discourse-cdn.com/flex013/uploads/surveysparrow1/original/1X/2519a7e0b32833b953f5f0c18e0a2d9289980f05.png)

Please help us by resolving this asap.

Thanks

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**Author:** ![Wahab](https://dub1.discourse-cdn.com/flex013/user_avatar/community.surveysparrow.com/wahab/32/319_2.png) [@Wahab](https://community.surveysparrow.com/u/Wahab)\
**Post date:** [February 23, 2022, 11:00am UTC](https://community.surveysparrow.com/t/export-survey-using-csv-and-xlsx-format-is-not-working/2154/2 "2022-02-23T11:00:56Z")

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👋 Shivani,

Welcome to SurveySparrow Community.

Many thanks for notifying the issue. I have passed this to my team who has taken this as high priority. Will notify you once the issue is resolved.

Thanks

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**Author:** ![Wahab](https://dub1.discourse-cdn.com/flex013/user_avatar/community.surveysparrow.com/wahab/32/319_2.png) [@Wahab](https://community.surveysparrow.com/u/Wahab)\
**Post date:** [February 24, 2022, 6:27am UTC](https://community.surveysparrow.com/t/export-survey-using-csv-and-xlsx-format-is-not-working/2154/3 "2022-02-24T06:27:44Z")

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Hi,

We fixed the issue. Can u please check and confirm?

Feel free to reach out for any additional support.

Cheers.

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**Author:** ![shivani](https://dub1.discourse-cdn.com/flex013/user_avatar/community.surveysparrow.com/shivani/32/295_2.png) [@shivani](https://community.surveysparrow.com/u/shivani)\
**Post date:** [February 28, 2022, 3:55am UTC](https://community.surveysparrow.com/t/export-survey-using-csv-and-xlsx-format-is-not-working/2154/4 "2022-02-28T03:55:29Z")

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It is working now. Thanks for fixing this.

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<div class="post-metadata">

**Author:** ![shivani](https://dub1.discourse-cdn.com/flex013/user_avatar/community.surveysparrow.com/shivani/32/295_2.png) [@shivani](https://community.surveysparrow.com/u/shivani)\
**Post date:** [March 11, 2022, 11:43am UTC](https://community.surveysparrow.com/t/export-survey-using-csv-and-xlsx-format-is-not-working/2154/5 "2022-03-11T11:43:32Z")

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Hi @Wahab

One another issue, we found today while exporting survey responses in xlsx and csv format.

After applying date filter, it shows total 6 records, but on export it just skips first response and shows 5 records only.

Refer screens below: The first response with “8” rating is missing in csv.

 ![Screenshot 2022-03-11 at 5.12.42 PM](https://europe1.discourse-cdn.com/flex013/uploads/surveysparrow1/original/1X/f89047fefbf940e870043383a6d3c2f13228b31b.png)

Can you please verify this issue?

Thanks

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<div class="post-metadata">

**Author:** ![Wahab](https://dub1.discourse-cdn.com/flex013/user_avatar/community.surveysparrow.com/wahab/32/319_2.png) [@Wahab](https://community.surveysparrow.com/u/Wahab)\
**Post date:** [March 14, 2022, 6:37am UTC](https://community.surveysparrow.com/t/export-survey-using-csv-and-xlsx-format-is-not-working/2154/6 "2022-03-14T06:37:07Z")

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Hi Shivani,

Our team will get in touch with you regarding this issue. Please expect a message or an email from us shortly.

Cheers

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**Author:** ![shivani](https://dub1.discourse-cdn.com/flex013/user_avatar/community.surveysparrow.com/shivani/32/295_2.png) [@shivani](https://community.surveysparrow.com/u/shivani)\
**Post date:** [March 24, 2022, 3:44am UTC](https://community.surveysparrow.com/t/export-survey-using-csv-and-xlsx-format-is-not-working/2154/7 "2022-03-24T03:44:29Z")

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Hello @Wahab

I have reverted with survey and account details here :  
community.surveysparrow.com/t/follow-up-on-the-forum-post/2193

Can you please get this issue fixed earliest?

Thanks