# Every couple of months, our SMS surveys won't go out, as if our service has been interrupted. \[...\]

**URL:** <https://community.surveysparrow.com/t/every-couple-of-months-our-sms-surveys-wont-go-out-as-if-our-service-has-been-interrupted/1415>\
**Category:** Customer Experience (All Surveys)\
**Created:** [September 8, 2020, 3:00pm UTC](https://community.surveysparrow.com/t/every-couple-of-months-our-sms-surveys-wont-go-out-as-if-our-service-has-been-interrupted/1415 "2020-09-08T15:00:25Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![alexanderjohnstone](https://avatars.discourse-cdn.com/v4/letter/a/c77e96/32.png) [@alexanderjohnstone](https://community.surveysparrow.com/u/alexanderjohnstone)\
**Post date:** [September 8, 2020, 3:00pm UTC](https://community.surveysparrow.com/t/every-couple-of-months-our-sms-surveys-wont-go-out-as-if-our-service-has-been-interrupted/1415/1 "2020-09-08T15:00:25Z")

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Every couple of months, our SMS surveys won't go out, as if our service has been interrupted. Our bill is up to date and we have not changed services. Our company depends on these SMS in order to receive COVID Survey results from our employees. Why has our service been interrupted again?

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**Author:** ![hanan](https://avatars.discourse-cdn.com/v4/letter/h/b77776/32.png) [@hanan](https://community.surveysparrow.com/u/hanan)\
**Post date:** [September 15, 2020, 11:09am UTC](https://community.surveysparrow.com/t/every-couple-of-months-our-sms-surveys-wont-go-out-as-if-our-service-has-been-interrupted/1415/2 "2020-09-15T11:09:11Z")

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Hi Alexander,

Apologies for the inconvenience there, as informed earlier we have resolved this issue from our end :)