Multilingual surveys for NPS lets you translate your NPS surveys into the languages of your choice. Respondents can have their pick from the list of languages and take the survey accordingly. Reach a wider audience on a global scale with Multilingual surveys!

For instance, let's say you want to conduct an NPS survey across countries such as the United States, UK, France, Netherlands, and the Czech Republic. With Multilingual surveys, respondents can pick a language that they're comfortable with before starting the survey. 

Respondents will see the survey in their browser language if it's already supported in the survey. Otherwise, the default language will be English. For example, if the respondent's browser language is French, and the survey has been translated/created in French, they will see it in French by default. Respondents can also change the language from the list provided in the survey. 

Here's a preview 
 

The respondent can have a pick of any language that they want
The respondent can have a pick of any language that they want

 

Your Survey questions will be in English by Default
Your Survey questions will be in English by Default

 

Your questions after been translated to French  
Your questions after been translated to French  

 

Let's see how it works:

  1. After creating your survey, click on the Languages icon on the left navigation bar
     
Click on languages to proceed further 
Click on languages to proceed further 

 

2. You'll see a list view of all your survey questions with English as the default language.

 

All your questions all appear like this before translation
All your questions all appear like this before translation


Click on + New Language.

3. Select a language from the list of available languages.
 

Choose your preferred language 
Choose your preferred language 

 

You'll notice an option for Google Translate at the bottom of the list of languages. Once enabled, you can allow Google Translate to translate your survey automatically.

4. In this case, we have selected French. So you'll get the following screen:

 

After selecting your preferred language, your screen will appear like this
After selecting your preferred language, your screen will appear like this


5. Edit the translation for each question by clicking any of the green ticks next to each one. This will open the Translation Editor.

 

Use translation editor to edit the translated language 
Use translation editor to edit the translated language 

 

Here, you can click each question to modify its translation.


6. Add variables and piping to the translated question, welcome, and thank you message by clicking the dollar sign($) icon and click Save.
 

Use variables to add custom params
Use variables to add custom params



Translate using manual download & upload

If you wish to translate your survey using other methods, here's how it works:

  1. Click on the down arrow button to download your survey in Excel Format
You can download the survey as an excel file
You can download the survey as an excel file

 


2. Once you have finished translating your survey questions, click on the up arrow to upload your translated excel file.

Note: Only .xlsx format is supported

Upload your translated excel file in .xlsx format
Upload your translated excel file in .xlsx format

 

3. If the translation was successful, you'll see a green tick next to each question, as seen above.
 

4. If your translation was unsuccessful, you'll see red alert icons next to each question as below:
 

Red alert icons indicate that the translation is unsuccessful 
Red alert icons indicate that the translation is unsuccessful 

 

In this case, try translating your survey again to rectify the issue.

Buttons & Hints

  1. Click Buttons and Hints in the top right corner of your screen
     
Buttons & Hints will be present at the top right corner
Buttons & Hints will be present at the top right corner

 

2. Pick a language from the dropdown to translate all the button texts and hints. You can also manually change the translations.
 

Select the preferred language from the dropdown
Select the preferred language from the dropdown


Click Save & Close.

And you’re good to go!