When you send out your survey by email, the default email address the survey is sent with (mail@surveysparrow.com) has SurveySparrow's domain.
But, if you wish to have a custom domain for the email address instead, for eg., feedback@yourdomain.com, you can do so using the Custom Email Feature.
In this manner, you can put across your organization's domain while sending out surveys offering a more personalized experience. 
Custom Email configuration can be done in two steps: 

  1. Verifying the email address with which you wish to send your surveys.
  2. Configuring DNS records.

Please note that this feature is part of our Enterprise plan. Also, do anticipate a buffer time of at most 24 hours for the DNS configuration.

To customize your email, please follow the below steps:

  • In your Home page, Under Settings, please find the Email Settings tab.
  • Click on Add New Email icon to add new email(s) with custom domain for sharing your surveys. Once the email address is added, you must verify it. 
  • Once your email address has been verified, click on the Domain tab to configure the DNS records.
  • Now you can send surveys from email address with the custom domain of your choice.