# Customer Experience (All Surveys) **URL:** https://community.surveysparrow.com/c/customer-experience/37.md?page=1 [Latest](https://community.surveysparrow.com/latest.md) · [Categories](https://community.surveysparrow.com/categories.md) **Page:** 2 --- ## [Export survey using CSV and .xlsx format is not working](https://community.surveysparrow.com/t/export-survey-using-csv-and-xlsx-format-is-not-working/2154)
**Author:** [@shivani](https://community.surveysparrow.com/u/shivani)\ **Replies:** 6\ **Last updated:** [March 24, 2022, 3:44am UTC](https://community.surveysparrow.com/t/export-survey-using-csv-and-xlsx-format-is-not-working/2154 "2022-03-24T03:44:29Z")
Exporting survey responses by using options "Download .csv" and "Download .xlsx" is not working. On inspecting network response, we found that it is throwing an error with code 409 Please refer attached screenshot P… --- ## [Limit on Surveys](https://community.surveysparrow.com/t/limit-on-surveys/3412)
**Author:** [@The\_Sydney](https://community.surveysparrow.com/u/The_Sydney)\ **Replies:** 1\ **Last updated:** [May 26, 2023, 5:49am UTC](https://community.surveysparrow.com/t/limit-on-surveys/3412 "2023-05-26T05:49:00Z")
Ive upgraded my account however it is still telling me that i have reached my survey limit. Ive only made 3 surveys. Shouldnt number of surveys be unlimited? --- ## [Blocked responses](https://community.surveysparrow.com/t/blocked-responses/3404)
**Author:** [@Javeblockchain](https://community.surveysparrow.com/u/Javeblockchain)\ **Replies:** 1\ **Last updated:** [May 25, 2023, 8:06am UTC](https://community.surveysparrow.com/t/blocked-responses/3404 "2023-05-25T08:06:31Z")
I upgraded to the Basic plan from a Trial, which should give me up to 2,000 responses. The system still has locked 8 responses to my survey. I need to fix this ASAP? --- ## [Would you like to have the response you received for your feedback displayed on your Freshdesk ticket?](https://community.surveysparrow.com/t/would-you-like-to-have-the-response-you-received-for-your-feedback-displayed-on-your-freshdesk-ticket/3386)
**Author:** [@SurveySparrow\_Support](https://community.surveysparrow.com/u/SurveySparrow_Support)\ **Replies:** 0\ **Last updated:** [May 16, 2023, 9:34am UTC](https://community.surveysparrow.com/t/would-you-like-to-have-the-response-you-received-for-your-feedback-displayed-on-your-freshdesk-ticket/3386 "2023-05-16T09:34:45Z")
This can be accomplished using a webhook. The callback URL to use is: https://surveysparrow5110.freshdesk.com/api/v2/tickets/{variable\_ticket.id}/notes The payload should include the following JSON data: { "body": "R… --- ## [Extending my trial ASAP](https://community.surveysparrow.com/t/extending-my-trial-asap/3389)
**Author:** [@latipha.ems](https://community.surveysparrow.com/u/latipha.ems)\ **Replies:** 1\ **Last updated:** [May 16, 2023, 12:18pm UTC](https://community.surveysparrow.com/t/extending-my-trial-asap/3389 "2023-05-16T12:18:10Z")
Dears, I tried to contact you in order to extend my trial I've just launched my survey but the trail has been ended! your urgent support! --- ## [Locked Responses Even After Upgrade](https://community.surveysparrow.com/t/locked-responses-even-after-upgrade/3335)
**Author:** [@cott.towerresidences](https://community.surveysparrow.com/u/cott.towerresidences)\ **Replies:** 2\ **Last updated:** [April 30, 2023, 12:07pm UTC](https://community.surveysparrow.com/t/locked-responses-even-after-upgrade/3335 "2023-04-30T12:07:42Z")
I started with a free subscription and then upgraded to the Basic plan, which should give me up to 2,000 responses. Yet, the system still has locked 4 responses to my first survey, even though I'm only at 108 total respo… --- ## [How do I change my email on account](https://community.surveysparrow.com/t/how-do-i-change-my-email-on-account/3325)
**Author:** [@hcook](https://community.surveysparrow.com/u/hcook)\ **Replies:** 1\ **Last updated:** [April 25, 2023, 4:28am UTC](https://community.surveysparrow.com/t/how-do-i-change-my-email-on-account/3325 "2023-04-25T04:28:15Z")
How do I change the email on my account if I can't how do I cancel so I can re-do the account to a different email? --- ## [Limiting surveys for Zendesk Tickets](https://community.surveysparrow.com/t/limiting-surveys-for-zendesk-tickets/3156)
**Author:** [@david.johnson1](https://community.surveysparrow.com/u/david.johnson1)\ **Replies:** 2\ **Last updated:** [March 13, 2023, 3:09pm UTC](https://community.surveysparrow.com/t/limiting-surveys-for-zendesk-tickets/3156 "2023-03-13T15:09:25Z")
We are integrated with Zendesk. I only want 1 survey sent when the ticket is "solved". The problem is that tickets can be re-opened. Then when they are marked solved again a new survey goes out. How do I create a proce… --- ## [Hide option based on other question answer, we have two questions with the same options list, \[...\]](https://community.surveysparrow.com/t/hide-option-based-on-other-question-answer-we-have-two-questions-with-the-same-options-list/1373)
**Author:** [@infomysurveyhub](https://community.surveysparrow.com/u/infomysurveyhub)\ **Replies:** 2\ **Last updated:** [May 31, 2021, 7:10am UTC](https://community.surveysparrow.com/t/hide-option-based-on-other-question-answer-we-have-two-questions-with-the-same-options-list/1373 "2021-05-31T07:10:39Z")
hide option based on other question answer, we have two questions with the same options list, one the first important item, then the second important item, so logically the chosen option as first important item should no… --- ## [Hi, is there currently the ability to import/export a survey? We would like to be able to crea \[...\]](https://community.surveysparrow.com/t/hi-is-there-currently-the-ability-to-import-export-a-survey-we-would-like-to-be-able-to-crea/1427)
**Author:** [@mark\_tranter](https://community.surveysparrow.com/u/mark_tranter)\ **Replies:** 1\ **Last updated:** [June 26, 2020, 5:39pm UTC](https://community.surveysparrow.com/t/hi-is-there-currently-the-ability-to-import-export-a-survey-we-would-like-to-be-able-to-crea/1427 "2020-06-26T17:39:53Z")
Hi, is there currently the ability to import/export a survey? We would like to be able to create surveys with integrations to our test environments, export the config (say - as JSON), parameterise the config per environm… --- ## [Add "Edit Response" link to the Email notification](https://community.surveysparrow.com/t/add-edit-response-link-to-the-email-notification/3134)
**Author:** [@janet.ramey](https://community.surveysparrow.com/u/janet.ramey)\ **Replies:** 1\ **Last updated:** [March 6, 2023, 8:33pm UTC](https://community.surveysparrow.com/t/add-edit-response-link-to-the-email-notification/3134 "2023-03-06T20:33:55Z")
I have a survey that includes downloading and uploading files for input and would like to offer users the ability to access their responses to change or add files. How can I add the "edit Responses" link that is present… --- ## [Upgraded but some surveys are still locked](https://community.surveysparrow.com/t/upgraded-but-some-surveys-are-still-locked/3127)
**Author:** [@a.ismail](https://community.surveysparrow.com/u/a.ismail)\ **Replies:** 1\ **Last updated:** [March 2, 2023, 8:09pm UTC](https://community.surveysparrow.com/t/upgraded-but-some-surveys-are-still-locked/3127 "2023-03-02T20:09:49Z")
I sent out a survey to ~250 people, and expected to receive \<100 responses. I have received more than 130 so far. I started with the free subscription but upgraded to the Basic subscription which should allow me 500 resp… --- ## [Difference between a started and a completion rate in Reports?](https://community.surveysparrow.com/t/difference-between-a-started-and-a-completion-rate-in-reports/2857)
**Author:** [@Wahab](https://community.surveysparrow.com/u/Wahab)\ **Replies:** 3\ **Last updated:** [February 22, 2023, 6:19am UTC](https://community.surveysparrow.com/t/difference-between-a-started-and-a-completion-rate-in-reports/2857 "2023-02-22T06:19:38Z")
The main purpose of conducting a survey is to gain important and useful data. SurveySparrow has a rich dashboard which helps you gain in-depth analysis about the survey responses. The Report section is dedicated to help… --- ## [What happens after the 14 days trial?](https://community.surveysparrow.com/t/what-happens-after-the-14-days-trial/3092)
**Author:** [@zweiwoelfe.hochzeit](https://community.surveysparrow.com/u/zweiwoelfe.hochzeit)\ **Replies:** 1\ **Last updated:** [February 17, 2023, 3:29pm UTC](https://community.surveysparrow.com/t/what-happens-after-the-14-days-trial/3092 "2023-02-17T15:29:20Z")
Hi! I am wondering what is happening to the active surveys when the 14 days trial is ending? I understand that you will be downgraded to a free plan that gives you limited possibilities in creating new surveys, but I a… --- ## [GA4 and Google Analytics Integration](https://community.surveysparrow.com/t/ga4-and-google-analytics-integration/1819)
**Author:** [@Ray\_Delany](https://community.surveysparrow.com/u/Ray_Delany)\ **Replies:** 3\ **Last updated:** [February 3, 2023, 5:48am UTC](https://community.surveysparrow.com/t/ga4-and-google-analytics-integration/1819 "2023-02-03T05:48:31Z")
Since GA4 is now rolled out, how can we use our G- tracking ID's with the Google Analytics integration? It will only accept a UA- tracking ID. --- ## [User Interface is Garbage](https://community.surveysparrow.com/t/user-interface-is-garbage/3063)
**Author:** [@thompsonj245](https://community.surveysparrow.com/u/thompsonj245)\ **Replies:** 1\ **Last updated:** [February 2, 2023, 8:54pm UTC](https://community.surveysparrow.com/t/user-interface-is-garbage/3063 "2023-02-02T20:54:37Z")
At first glance, this website appears intuitive, efficient, and user-friendly. However, when I try to create a survey using a template, I was taken to a pre-contructed template of questions that I could would not accept … --- ## [Deleted response in limited 100 questions URGENT](https://community.surveysparrow.com/t/deleted-response-in-limited-100-questions-urgent/3049)
**Author:** [@alma.mgdel](https://community.surveysparrow.com/u/alma.mgdel)\ **Replies:** 3\ **Last updated:** [January 29, 2023, 8:34am UTC](https://community.surveysparrow.com/t/deleted-response-in-limited-100-questions-urgent/3049 "2023-01-29T08:34:48Z")
Hi all, I am doing a survey for my master project with the trial period of surveysparrow. I am in a precarious economic situation so I dont want to upgrade at the moment. I might do when I do a Phd but that will be in a… --- ## [I can't fine find a option to add a Comment Box for a DropDown Question or Mult-Selection Question](https://community.surveysparrow.com/t/i-cant-fine-find-a-option-to-add-a-comment-box-for-a-dropdown-question-or-mult-selection-question/1356)
**Author:** [@freelancer](https://community.surveysparrow.com/u/freelancer)\ **Replies:** 4\ **Last updated:** [January 20, 2023, 7:54am UTC](https://community.surveysparrow.com/t/i-cant-fine-find-a-option-to-add-a-comment-box-for-a-dropdown-question-or-mult-selection-question/1356 "2023-01-20T07:54:26Z")
I can't fine find a option to add a Comment Box for a DropDown Question or Mult-Selection Question --- ## [Email Notifications for forms aren't working](https://community.surveysparrow.com/t/email-notifications-for-forms-arent-working/3027)
**Author:** [@NTEU\_Queensland](https://community.surveysparrow.com/u/NTEU_Queensland)\ **Replies:** 3\ **Last updated:** [January 18, 2023, 8:23am UTC](https://community.surveysparrow.com/t/email-notifications-for-forms-arent-working/3027 "2023-01-18T08:23:42Z")
I can't get my form to send a contact notification to the survey participant. No matter the email I put in the form. I have tested them all. Yes the field in the To: box is {contact.email} Yes the email field in the co… --- ## [Web Accessibility and Survey Sparrow](https://community.surveysparrow.com/t/web-accessibility-and-survey-sparrow/1554)
**Author:** [@corn](https://community.surveysparrow.com/u/corn)\ **Replies:** 2\ **Last updated:** [January 16, 2023, 2:48pm UTC](https://community.surveysparrow.com/t/web-accessibility-and-survey-sparrow/1554 "2023-01-16T14:48:15Z")
Hi, Can you please tell me if SurveySparrow is Section 508 compliant? Also, is it at least WAI WCAG 2.01 AA compliant? I have some surveys that will require it to be accessible for people with disabilities. Especially… --- ## [Group rank order in export](https://community.surveysparrow.com/t/group-rank-order-in-export/2931)
**Author:** [@b0twn](https://community.surveysparrow.com/u/b0twn)\ **Replies:** 6\ **Last updated:** [December 14, 2022, 6:56pm UTC](https://community.surveysparrow.com/t/group-rank-order-in-export/2931 "2022-12-14T18:56:30Z")
When exporting group rank to Excel, it only show what choices are put in each group as well as the ones that are ungrouped, but not the rank in each group. Or am I missing the logic? As an example: Cell A1: Question-Gr… --- ## [How do I include informational content in a survey?](https://community.surveysparrow.com/t/how-do-i-include-informational-content-in-a-survey/2909)
**Author:** [@Pajarito-Trails-Roundtable\_owner](https://community.surveysparrow.com/u/Pajarito-Trails-Roundtable_owner)\ **Replies:** 3\ **Last updated:** [December 14, 2022, 6:55pm UTC](https://community.surveysparrow.com/t/how-do-i-include-informational-content-in-a-survey/2909 "2022-12-14T18:55:49Z")
Sometimes, I want to put information in between questions to explain something. This is easy to do in other survey platforms, but I am not spotting how I do it in SurveySparrow. --- ## [How do I whitelabel my survey completely?](https://community.surveysparrow.com/t/how-do-i-whitelabel-my-survey-completely/1413)
**Author:** [@anonymous1](https://community.surveysparrow.com/u/anonymous1)\ **Replies:** 3\ **Last updated:** [December 14, 2022, 1:30pm UTC](https://community.surveysparrow.com/t/how-do-i-whitelabel-my-survey-completely/1413 "2022-12-14T13:30:52Z")
How do I whitelabel my survey completely? --- ## [Executive Dashboard](https://community.surveysparrow.com/t/executive-dashboard/2761)
**Author:** [@Wahab](https://community.surveysparrow.com/u/Wahab)\ **Replies:** 1\ **Last updated:** [December 14, 2022, 5:22am UTC](https://community.surveysparrow.com/t/executive-dashboard/2761 "2022-12-14T05:22:43Z")
Dashboard for all your survey to visualize the survey data. You can track and visualize your Executive Dashboard's meaningful data in a visually appealing TV view, in real-time by using the TV Dashboard it the top rig… --- ## [Shares for contact v1 API](https://community.surveysparrow.com/t/shares-for-contact-v1-api/2895)
**Author:** [@be4realconsulting](https://community.surveysparrow.com/u/be4realconsulting)\ **Replies:** 5\ **Last updated:** [November 22, 2022, 10:16am UTC](https://community.surveysparrow.com/t/shares-for-contact-v1-api/2895 "2022-11-22T10:16:05Z")
Hi, I recently tried using the SurveySparrow's API to get all shares of a survey to a contact (GET /v1/contacts/{id}/shares). However, I am getting a 500 Internal Server error when I make this request. I was wondering w… --- ## [Change text or subject in email share api](https://community.surveysparrow.com/t/change-text-or-subject-in-email-share-api/2901)
**Author:** [@be4realconsulting](https://community.surveysparrow.com/u/be4realconsulting)\ **Replies:** 4\ **Last updated:** [November 22, 2022, 12:47am UTC](https://community.surveysparrow.com/t/change-text-or-subject-in-email-share-api/2901 "2022-11-22T00:47:50Z")
Hi I was wondering if there was an API call that could allow me to change the subject or some text in an email share. I send the survey using the Trigger email share v2 api and was wondering if any of the variables in th… --- ## [I keep getting flagged for phishing](https://community.surveysparrow.com/t/i-keep-getting-flagged-for-phishing/2883)
**Author:** [@tylerayy7](https://community.surveysparrow.com/u/tylerayy7)\ **Replies:** 3\ **Last updated:** [November 14, 2022, 9:50am UTC](https://community.surveysparrow.com/t/i-keep-getting-flagged-for-phishing/2883 "2022-11-14T09:50:24Z")
I have 2 surveys up that are flagged for phishing but I can't see what word might be triggering it. These are time-sensitive. --- ## [Slider Question Type](https://community.surveysparrow.com/t/slider-question-type/2888)
**Author:** [@Wahab](https://community.surveysparrow.com/u/Wahab)\ **Replies:** 0\ **Last updated:** [November 14, 2022, 7:33am UTC](https://community.surveysparrow.com/t/slider-question-type/2888 "2022-11-14T07:33:09Z")
Slider Question type lets your users rate their answers by dragging the slider. Different types of Slide types this question type supports are :one: Thermometer :two: Gauge meter :three: Smileys :four: Traffic light… --- ## [Signature Question type](https://community.surveysparrow.com/t/signature-question-type/2887)
**Author:** [@Wahab](https://community.surveysparrow.com/u/Wahab)\ **Replies:** 0\ **Last updated:** [November 14, 2022, 7:20am UTC](https://community.surveysparrow.com/t/signature-question-type/2887 "2022-11-14T07:20:35Z")
Collect Signatures from your respondents directly from their survey responses. Supports 3 signature options Draw, Type, and Upload. Please follow this link for more details. :wave:t4: --- ## [Enterprise Survey Catalog](https://community.surveysparrow.com/t/enterprise-survey-catalog/2856)
**Author:** [@Wahab](https://community.surveysparrow.com/u/Wahab)\ **Replies:** 0\ **Last updated:** [November 3, 2022, 9:41am UTC](https://community.surveysparrow.com/t/enterprise-survey-catalog/2856 "2022-11-03T09:41:27Z")
The survey catalog is a central portal that enables users to request access to multiple services within a single access portal. Streamline and Manage all surveys in one place for easier and more efficient access usin… [Previous page](https://community.surveysparrow.com/c/customer-experience/37.md) [Next page](https://community.surveysparrow.com/c/customer-experience/37.md?page=2)